• FREE to Attend

  • 200+ Exhibitors

  • 3000+ Visitors

  • 6 Conferences

  • Olympia London

  • 11-12 June 2019

The Civil Aviation Authority’s PRM and Airport Accessibility Conference

“Working with airports to ensure everyone has fair access to air travel”

Hosted by:



FREE to ATTEND

The 2019 conference agendas are currently being developed. Meanwhile, please find below the Civil Aviation Authority’s PRM and Airport Accessibility Conference 2018 agenda.

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Tuesday 12th June - Day 1


09:00 - 09:30

Registration

Tuesday 12th June 09:30 - 10:30

OFFICIAL EXPO OPENING KEYNOTE SPEECHES

CONFERENCE MODERATOR


Chair
Neil Pakey
Chair
Regional and Business Airports Group (RABA)

KEYNOTE PRESENTATION


Aviation Minister
Baroness Sugg
Aviation Minister
Department for Transport
Minister for Transport and the Islands
Humza Yousaf MSP
Minister for Transport and the Islands
The Scottish Government

Tuesday 12th June 10:30 - 12:00

Making air travel more accessible – intensive briefing and panel

PANELLISTS


Customer Director
Ian Cairns
Customer Director
easyJet
Director of Customer Relations and Service
Jonathan Coen
Director of Customer Relations and Service
Heathrow Airport
Director of Airport Solutions
William L. Neece
Director of Airport Solutions
Ozion Airport Software
Accessible Aviation Expert
Graham Race
Accessible Aviation Expert
QEF Accessible Aviation
CEO
Graham Corfield
CEO
Aviramp
Customer Experience Manager
Liz Kavanagh
Customer Experience Manager
Dublin Airport

12:00 - 13:15

Lunch

Tuesday 12th June 13:15 - 15:00

Assistance to people with hidden disabilities

The launch of CAP 1629: The next phase of “Civil Aviation Authority guidance” for airports on providing assistance to people with hidden disabilities

Chief Executive designate
Richard Moriarty
Chief Executive designate
Civil Aviation Authority

Keynote Speech:


Chair
Rt Hon The Lord David Blunkett, of Brightside and Hillsborough
Chair
easyJet Special Assistance Advisory Group

Presentation:


Hidden disabilities: What efficient and respectful solutions have airports developed since the new guidance emerged in 2016?

Chair of the
Ian Sherriff
Chair of the
Prime Minister’s National Air Transport Dementia Group

(Also: Academic Partnership Lead for Dementia, University of Plymouth; Ambassador, Alzheimer’s Society)

Presentation:


Hidden disabilities and security

Chief Operating Officer
Chris Woodroofe
Chief Operating Officer
Gatwick Airport

15:00 - 15:45

Refreshment Break

Tuesday 12th June 15:45 - 17:00

Hidden disabilities and airports – intensive briefing and panel

Panellists:


Head of Terminals
Nikki Barton
Head of Terminals
Gatwick Airport
Head of Operations Support
Phil Holder
Head of Operations Support
Bristol Airport
Operations Director
Niall Maloney
Operations Director
Shannon Airport
Director of Passenger Experience
David Feltham
Director of Passenger Experience
Edinburgh Airport
Customer Experience Manager, AGS Airports,
Hazel Screech
Customer Experience Manager, AGS Airports,
Southampton Airport
Head of Operational Planning, Customer Service Team
Michelle Foster
Head of Operational Planning, Customer Service Team
Manchester Airport

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