The British-Irish Airports “Unsung Heroes” Awards

The Heathrow Mailroom Team went above and beyond when identifying and reacting to a suspicious package which had been delivered to Heathrow’s Head Office. Their calm reaction and escalation process meant that they were able to alert others and evacuate the building quickly and safely. They also shared their knowledge of the package with the wider airport community, allowing other airports to react proactively and identify similar suspicious packages that were sent on the same date.

This incident is just one example of the great work our mailroom team put in day in and day out. They are a popular team who are well known throughout the Compass Centre for their friendliness and positive attitude.

For continued dedication to improving the safety culture of both airside and landside operations of both Doncaster Sheffield and Durham Tees Valley airports. Shane has always gone above and beyond the requirements of his role, with a limited budget and small team, and delivered outstanding results with all parties involved in the airport operation. The airport have been lucky enough to receive accolades from the airport operators association for Shane's incredible efforts during the safety week.

The team at both airports have embraced Shane's culture and safe operating practice to leave us with a happy, safe team that love being part of the peel airport group!

Daniela Scarlet, modest and truly a unsung hero, she went to meet a flight at Gatwick Airport, in her role as a customer care agent, the passenger did not present themselves so she made her way back to the terminal. However, on returning from the gate she noticed a gentleman sitting in the row of chairs by himself, alone at the airport, despite not being the passenger she was tasked to collect she saw he was clearly unwell so offered him assistance, he was grateful and accepted the help.

When she got to passport control, she noticed his condition seemed to be deteriorating, so again asked if he was OK and did he want a medic, again he said no, he just wanted to talk to his son, so he rang him and had a chat with him as he was waiting outside in arrivals. Daniela remained with the passenger throughout this time.