The British-Irish Airports “Unsung Heroes” Awards

Kevin has worked tirelessly to ensure that Cork Airport is an airport of choice in southern Ireland - even through the tough times when passenger numbers were dropping he put forward positive messages and kept stakeholders, passengers and staff positively informed and involved. He is a consummate professional and keeps the wheels turning quietly but effectively. Now that passenger numbers are growing and Cork Airport is Irelands newest transatlantic airport he continues to promote the airport and the region with as much energy and enthusiasm as before. He is a thoroughly decent chap who is a fantastic example of how communications in the aviation world should be carried out.

While assisting passengers in Heathrow Terminal 5 during the British Airways worldwide IT outage in May last year, Andy came across a couple of American passengers who ended up staying at his house for three days. Since then, they have stayed in touch and have become good friends. They are now planning a holiday together to Vienna. Andy truly went above and beyond to assist passengers who found themselves in a difficult situation. He went the extra mile to really deliver an airport service we are proud of, and this is why Andy is one of Heathrow’s unsung heroes.

Whilst driving a coach between T3 and T5 at LHR, one of Jaswinder's passengers fell ill with a suspected cardiac arrest. Reacting with speed, Jaswinder pulled the coach into a safe location and reported the emergency. He then assisted 2 nurses, also passengers on the coach, to give first aid, using the on-board defibrillator. His quick thinking meant that he parked the coach before entering the airside tunnel where he would have had no radio contact for several minutes. The passenger was stabilised by emergency services and transferred to a local hospital for treatment. His cool head and calm approach saved this passengers life.