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“Accessible Airport” – the 2nd Airport Accessibility Conference Agenda


Tuesday 11th June 2019 - Day 1



| Tuesday 11th June 10:30 - 12:00

Is airport accessibility tangibly improving and is progress accelerating?

Key Session 1

Keynote:

Launch of the new CAP 1228: “The measures necessary to ensure that the rights of disabled persons and persons with reduced mobility are respected”

Consumers and Markets Director
Paul Smith

Consumers and Markets Director
Civil Aviation Authority


Special Guest Presentation

“Talking in a personal capacity about my own experiences and conclusions about what needs to be done”

BBC Security Correspondent, journalist and author
Frank Gardner OBE

BBC Security Correspondent, journalist and author
BBC


Positive outcomes emerging from accessibility audits of the three Northern Ireland airports

Head of Transport Policy
Richard Williams

Head of Transport Policy
Consumer Council Northern Ireland


Further positions and panel debate with:

Accessibility and Assistance Manager
Celine McGuigan

Accessibility and Assistance Manager
easyJet

Accessibility Manager,
Sara Marchant

Accessibility Manager,
Gatwick Airport

Chair
Keith Richards

Chair
Disabled Persons Transport Advisory Committee

Ferry and Aviation Workstream Lead and Vice Convenor
Hilary Stubbs

Ferry and Aviation Workstream Lead and Vice Convenor
Mobility and Access Committee for Scotland




| Tuesday 11th June 13:30 - 14:30

Providing support and reassurance through airport security – the most complex touchpoint in the vulnerable traveller process.

Key Session 2

Director Aviation Security
Peter Drissell

Director Aviation Security
UK Civil Aviation Authority (CAA)

Head of Security Operations
Scott Fuller

Head of Security Operations
Heathrow Airport

General Manager
Libby Herbert

General Manager
Colostomy UK

Customer Services and Security Director
Fiona Wright

Customer Services and Security Director
Manchester Airport



14:30 - 15:00
Coffee Break

| Tuesday 11th June 15:00 - 16:00

Winning hearts and minds: how training and culture change will power instant improvement

Key Session 3

Defining presentation:

Academic Partnership Lead for Dementia, Faculty of Medicine & Dentistry
Ian Sherriff

Academic Partnership Lead for Dementia, Faculty of Medicine & Dentistry
Plymouth University Transport Dementia Group

Customer Services Executive
Christina Smith

Customer Services Executive
Liverpool John Lennon Airport

Head of Innovation & Regulatory Compliance
Samantha Saunders

Head of Innovation & Regulatory Compliance
OmniServ


The RNIB-Gatwick showcase “a perfect example of how collaboration breeds innovation and improvement.”

A joint presentation with:

Paralympian, Innovation through partnerships
Marc Powell

Paralympian, Innovation through partnerships
RNIB

Accessibility Manager,
Sara Marchant

Accessibility Manager,
Gatwick Airport



| Tuesday 11th June 16:30 - 16:30

The Great Accessibility Ideas and Innovations Workshop Part 1

The easyTravelseat: wheelchair transfers with safety, dignity and comfort

Founder and Director
Josh Wintersgill

Founder and Director
Able Move


‘Welcome’ – Revolutionising Passenger Interactions (in partnership with Edinburgh Airport and Omniserv).

Founder & CEO
Gavin Neate

Founder & CEO
Neatebox


Redefining the PRM Management Framework

Director of Airport Solutions
William L. Neece

Director of Airport Solutions
Ozion Airport Software Europe


Raising the profile and provision for deaf travellers

Co-founder
Mark Applin

Co-founder
Signly


New, innovative technology solutions, improving the airport experience for people with reduced mobility or a hidden disability

Co- Founder
Mat Garner

Co- Founder
Ethos Farm


Nine million people in the UK are deaf or hard of hearing, and many have British Sign Language as their first language (in preference to reading). Signit was commissioned by the Rail Safety and Standards Board and includes a Deaf Awareness Workshop and the Signit App to improve communication between rail colleagues and deaf passengers.

More Innovations Workshop contributions invited and to be confirmed.


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