British-Irish Airports EXPO Partners 2020
British-Irish Airports EXPO Partners 2020
British-Irish Airports EXPO Partners 2020

The 5th British-Irish Airports EXPO 2022 has now ended

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The 3rd British-Irish Accessible Airport Conference, supported by the UK Civil Aviation Authority at British-Irish Airports EXPO, 22 June 2022, ExCeL London

Theme: Focusing on restart – rebuilding momentum and prioritising accessibility


Keynote
Speakers:

Paul Smith

Wednesday 22nd June 2022 - Day 1


| Wednesday 22nd June 10:30 - 12:00

Rebuilding airport accessibility session

10:30 – 10:50 Chair’s opening presentation:

Consulting disabled travellers: Are airports getting it right?

Government disability and access ambassador and Chair
Ann Frye

Government disability and access ambassador and Chair
Independent Gatwick Accessibility Group


10:50 – 11:10 Service provider presentation from OCS:

Operations Manager – Aviation
Gareth Daniel

Operations Manager – Aviation
OCS Ireland

  • Experience of Covid on our operations in both Ireland and the UK (Belfast International, Cork, Dublin, Glasgow, Southampton and Bristol airports)
  • Strategies in composing a sustainable operation through this period and positioned for a strong regrowth to be experienced in 2022
  • What statistical trends we have identified, historically outdated operational challenges and our innovation to address these into the future by utilising the PRM Assist Mobile App
  • The outcomes of the App year-to-date, what we have achieved as a company by bringing it in across our British and Irish network and opening a direct line of communication between the different regions and also the general feedback from the industry.

11:10 – 12:00 Panel discussion

Panellists:

Director
Roberto Castiglioni

Director
Reduced Mobility Rights

Managing Director, Aviation and Transport Services
Elizabeth Hegarty

Managing Director, Aviation and Transport Services
Wilson James

Operations Manager – Aviation
Gareth Daniel

Operations Manager – Aviation
OCS Ireland



| Wednesday 22nd June 12:00 - 12:20

Keynote Address

former Home Secretary, Chair Heathrow Recovery Forum
Lord David Blunkett

former Home Secretary, Chair Heathrow Recovery Forum
Chair easyJet Special Assistance Advisory Group



12:20 - 14:00
Lunch

| Wednesday 22nd June 14:00 - 14:20

Keynote Address

Consumers and Markets Director
Paul Smith

Consumers and Markets Director
Civil Aviation Authority



| Wednesday 22nd June 14:20 - 16:00

Airline accessibility panel session

Chair:

Government disability and access ambassador and Chair
Ann Frye

Government disability and access ambassador and Chair
Independent Gatwick Accessibility Group


14:20 – 14:40

Presentation: CAA Airline accessibility framework

Senior Manager, Consumer Policy and Enforcement
James Fremantle

Senior Manager, Consumer Policy and Enforcement
UK Civil Aviation Authority (CAA)

  • Learn about the CAA’s role in regard to accessibility regulation.
  • Learn about the success of the CAA’s airport accessibility framework.
  • Learn about the CAA’s research into current levels of airline accessibility.
  • Learn about the CAA’s plans for its airline accessibility framework.

14:40 – 15:00

Presentation: Collaboration and training in assisted travel

Accessibility & PRM Manager
Everita Strelca

Accessibility & PRM Manager
TUI UK&I

  • Introduction what TUI does to accommodate needs of customers with reduced mobility and disabilities;
  • Highlight importance of training, especially disability awareness – communication is the key;
  • We are a part of a bigger process – quality collaboration with stakeholders is the way to improve customer experience (airlines, airports, PRM assistance providers, Ground Handling agents);
  • After travel – listen and evaluate what can we improve to make our customer’s journey better.

15:00 – 16:00 Panel discussion

Panellists:

Government Affairs Manager and accessibility expert, UK & Ireland
Peter O’Broin

Government Affairs Manager and accessibility expert, UK & Ireland
IATA

Director of Engagement and Partnerships
Leo Visconti

Director of Engagement and Partnerships
Queen Elizabeth’s Foundation for Disabled People (QEF)

VP Director of Programs
Laurel Van Horn

VP Director of Programs
Open Doors Organization

Director
Joshua Wintersgill

Director
AbleMove Ltd

Accessibility & PRM Manager
Everita Strelca

Accessibility & PRM Manager
TUI UK&I


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