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Tuesday 12th June 2018 - Day 1


09:00 - 09:30
Registration

Tuesday 12th June 09:30 - 10:30

OFFICIAL EXPO OPENING KEYNOTE SPEECHES

CONFERENCE MODERATOR

Chair
Neil Pakey

Chair
Regional and Business Airports Group (RABA)


KEYNOTE PRESENTATION

Aviation Minister
Baroness Sugg

Aviation Minister
Department for Transport

Minister for Transport and the Islands
Humza Yousaf MSP

Minister for Transport and the Islands
The Scottish Government



Tuesday 12th June 10:30 - 12:00

Making air travel more accessible – intensive briefing and panel

PANELLISTS

Customer Director
Ian Cairns

Customer Director
easyJet

Director of Customer Relations and Service
Jonathan Coen

Director of Customer Relations and Service
Heathrow Airport

Director of Airport Solutions
William L. Neece

Director of Airport Solutions
Ozion Airport Software Europe

Accessible Aviation Expert
Graham Race

Accessible Aviation Expert
QEF Accessible Aviation

CEO
Graham Corfield

CEO
Aviramp GSE

Customer Experience Manager
Liz Kavanagh

Customer Experience Manager
Dublin Airport



12:00 - 13:15
Lunch

Tuesday 12th June 13:15 - 15:00

Assistance to people with hidden disabilities

The launch of CAP 1629: The next phase of “Civil Aviation Authority guidance” for airports on providing assistance to people with hidden disabilities

Chief Executive designate
Richard Moriarty

Chief Executive designate
UK Civil Aviation Authority (CAA)


Keynote Speech:

Chair
Rt Hon The Lord David Blunkett, of Brightside and Hillsborough

Chair
easyJet Special Assistance Advisory Group

Presentation:

Hidden disabilities: What efficient and respectful solutions have airports developed since the new guidance emerged in 2016?

Academic Partnership Lead for Dementia, Faculty of Medicine & Dentistry
Ian Sherriff

Academic Partnership Lead for Dementia, Faculty of Medicine & Dentistry
Plymouth University Transport Dementia Group

(Also: Academic Partnership Lead for Dementia, University of Plymouth; Ambassador, Alzheimer’s Society)


Presentation:

Hidden disabilities and security

Chief Operating Officer
Chris Woodroofe

Chief Operating Officer
Gatwick Airport



15:00 - 15:45
Refreshment Break

Tuesday 12th June 15:45 - 17:00

Hidden disabilities and airports – intensive briefing and panel

Panellists:

Head of Terminals
Nikki Barton

Head of Terminals
Gatwick Airport

Head of Operations Support
Phil Holder

Head of Operations Support
Bristol Airport

Operations Director
Niall Maloney

Operations Director
Shannon Airport

Director of Passenger Experience
David Feltham

Director of Passenger Experience
Edinburgh Airport Limited

Customer Experience Manager, AGS Airports,
Hazel Screech

Customer Experience Manager, AGS Airports,
Southampton International Airport

Head of Operational Planning, Customer Service Team
Michelle Foster

Head of Operational Planning, Customer Service Team
Manchester Airport


Visitor Testimonials

Realtimeknowledge.com

The event has been great. We’ve met some really interesting people. We’ve certainly met more airports here at the event than in previous years. Our stand has been busy, and it has certainly been the right people visiting us.

Matthew Pearson, Chief Product Officer
London Luton Airport

It has been a really good event, very interesting. We haven’t stopped – it has been so busy on our stand. We have told the airport’s operating company that they need a stand here too next year. I’ve met a lot of interesting people here at The British-Irish Airports EXPO.

Anita Gackowska, Service Director
Vanderlande

The event has been very productive for us. We have had a lot of interaction with key personnel from airports, so it has been very beneficial for us exhibiting here. We have met with key airports and had the opportunity to showcase our current products and our future innovations.

Ryan Finnigan, Former Business Development Manager
Dublin Airport

I really enjoyed the British-Irish Airports Expo. It was very insightful, the speakers/panellists were very knowledgeable and the networking opportunities were fantastic. The event was very well organised and I will definitely return to next years event and would recommend to others.

Liz Kavanagh, Customer Experience Manager
SASIG

Well organised, interesting conference programme, good exhibition and free for delegates to attend. Exceptionally good value which all with an interest in aviation in the UK and Ireland should attend.

Chris Cain, Head of Secretariat
Glasgow Airport

This free to attend event should be an automatic entry into every Airport Managers' calendar. This 'one stop shop', offers great networking opportunities to meet with suppliers and listen to some very interesting and thought provoking presentations which befits current and future thinking of British and Irish airports and all done in a relaxed and social atmosphere.

Gillies Crichton, Group Head Of Risk And Assurance
Ppl Training Ltd

PPL Training Ltd are an AGL training provider to most of the UK Airports and found this event a huge success being able to meet many of our clients under one roof. It also opened up opportunities to network with new potential clients and showcase our training service to everyone that attended.

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