British-Irish Airports EXPO Partners 2020
British-Irish Airports EXPO Partners 2020
British-Irish Airports EXPO Partners 2020
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Tuesday 12th June 2018 - Day 1


09:00 - 09:30
Registration

Tuesday 12th June 09:30 - 10:30

OFFICIAL EXPO OPENING KEYNOTE SPEECHES

CONFERENCE MODERATOR

Chair
Neil Pakey

Chair
Regional and Business Airports Group (RABA)


KEYNOTE PRESENTATION

Aviation Minister
Baroness Sugg

Aviation Minister
Department for Transport

Minister for Transport and the Islands
Humza Yousaf MSP

Minister for Transport and the Islands
The Scottish Government



Tuesday 12th June 10:30 - 12:00

Making air travel more accessible – intensive briefing and panel

PANELLISTS

Customer Director
Ian Cairns

Customer Director
easyJet

Director of Customer Relations and Service
Jonathan Coen

Director of Customer Relations and Service
Heathrow Airport

Director of Airport Solutions
William L. Neece

Director of Airport Solutions
Ozion Airport Software Europe

Accessible Aviation Expert
Graham Race

Accessible Aviation Expert
QEF Accessible Aviation

CEO
Graham Corfield

CEO
Aviramp GSE

Customer Experience Manager
Liz Kavanagh

Customer Experience Manager
Dublin Airport



12:00 - 13:15
Lunch

Tuesday 12th June 13:15 - 15:00

Assistance to people with hidden disabilities

The launch of CAP 1629: The next phase of “Civil Aviation Authority guidance” for airports on providing assistance to people with hidden disabilities

Chief Executive designate
Richard Moriarty

Chief Executive designate
UK Civil Aviation Authority (CAA)


Keynote Speech:

Chair
Rt Hon The Lord David Blunkett, of Brightside and Hillsborough

Chair
easyJet Special Assistance Advisory Group

Presentation:

Hidden disabilities: What efficient and respectful solutions have airports developed since the new guidance emerged in 2016?

Academic Partnership Lead for Dementia, Faculty of Medicine & Dentistry
Ian Sherriff

Academic Partnership Lead for Dementia, Faculty of Medicine & Dentistry
Plymouth University Transport Dementia Group

(Also: Academic Partnership Lead for Dementia, University of Plymouth; Ambassador, Alzheimer’s Society)


Presentation:

Hidden disabilities and security

Chief Operating Officer
Chris Woodroofe

Chief Operating Officer
Gatwick Airport



15:00 - 15:45
Refreshment Break

Tuesday 12th June 15:45 - 17:00

Hidden disabilities and airports – intensive briefing and panel

Panellists:

Head of Terminals
Nikki Barton

Head of Terminals
Gatwick Airport

Head of Operations Support
Phil Holder

Head of Operations Support
Bristol Airport

Operations Director
Niall Maloney

Operations Director
Shannon Airport

Director of Passenger Experience
David Feltham

Director of Passenger Experience
Edinburgh Airport Limited

Customer Experience Manager, AGS Airports,
Hazel Screech

Customer Experience Manager, AGS Airports,
Southampton International Airport

Head of Operational Planning, Customer Service Team
Michelle Foster

Head of Operational Planning, Customer Service Team
Manchester Airport


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